FAQ
ORDER PROCESS
Create a new customer account by clicking here.
A new password can be entered during the registration process. Once you have completed the registration process, a confirmation email will be sent to the email address provided. If you do not receive a confirmation of registration email, please check your spam folder or contact us.
You have the option of creating a guest account. When selecting this option you will need to enter all your details for every new order, as your details are not saved in our system. A guest account cannot signup to our Newsletters, i.e. is unable to take advantage of any of the current promotions running when an order is being placed. A customer registered as a guest is unable to benefit from all the account advantages a registered customer.
A guest account is thus unable to view the status of an order. The tracking code is sent once-off to the email address provided.
If you have placed an order using a guest account and would now like to create a registered customer account, this can be done by registering as a new customer on our website.
Please always ensure that the provided email address is correct! If not, you will not be able to receive any information regarding the package delivery.
DELIVERY & DISPATCH
We offer free delivery within Austria from 60 EUR and to Germany from 90 EUR order value.
Delivery cost will be calculated automatically in our online shop. You can also calculate your shipping cost in your basket.
Fore more details please look here.
PAYMENT CONDITIONS
You can easily pay by: Paypal, Amazon Payment, Sofortüberweisung, Cash in advance oder Invoice (from the second order only in AT/DE with a customer account).
Available payment methods can varify between countries.
Please find more information about our payment methods here.
PROBLEMS WITH YOUR ORDER
Your package has not been delivered, you have not been carded, and neither has the package been left with a neighbour? In such cases we kindly ask you get in touch with us.
We will do our best to locate the package and inform you as soon as possible.
When the carrier delivers a damaged package only accept the package if you are given the option of signing a document stating: "Accepted subject to...". If this option is not available, please refuse the package. When there are no visible signs that the package is damaged upon delivery, you accept the package and thereafter only notice that one or more products have been damaged, we kindly ask you to contact us.
Note: It is essential that you do not dispose of the package and its contents. Please send us an image along with your contact details via email as these are required to process the claim.
Please note that we do not accept liability for any damage that may occur as a result of using forwarding shipping companies.
USE MY ACCOUNT
Click here to enter your e-mail address and we will send you an e-mail with steps on how to create a new password.
If you encounter further difficulties, please contact us!
You have the option of modifying your email address and password under "My Account".
To modify your email address, simply edit your personal information in your account overview. Your password can be modified by clicking on "My Account" followed by clicking on the "Change Password" link in the menu bar.
When creating a customer account, you have the option of adding several delivery addresses and selecting one address from this list to which your order is to be shipped.
Please note that the selected address cannot be modified via your account once an order has been completed. If a delivery address needs to be modified once an order is completed, we kindly ask that you contact us.
LOYALTY BONUS
Our Loyalty Bonus Program is our way of saying thank you for your loyalty.
Collect NEBAUER Loyalty Points to earn credits. The more you shop at our store, the more money you save on your next purchase. Every time you purchase a product, you will receive one NEBAUER Loyalty Point per fully paid Euro (irrespective of vouchers & shipping costs).
Participation in the Loyalty Bonus Program is free of charge and only available to registered private customers with an active customer account. Guest registrations are not eligible to collect Loyalty Points.
Have you collected a certain number of Loyalty Points indicated on your last invoice?
You will receive your desired product with your next order at kuerbiskernoelshop.com. Simply list the desired product(s) in the comments section during the checkout process.
Redeem your Loyalty Bonus for:
- NEBAUERs Pumpkin seeds - 75 loyalty points
- NEBAUERs Styrian Pumpkinseed oil 0,5 Liter bottle - 300 loyalty points
- NEBAUERs Styrian Pumpkinseed oil 0,5 Liter can - 300 loyalty points
- NEBAUERs Styrian Pumpkinseed oil 0,75 Liter bottle - 450 loyalty points
- NEBAUERs Styrian Pumpkinseed oil 1,00 Liter can - 600 loyalty points
Please note, that we can´t agree a negative Loyalty Points balance.
PRODUCT REVIEWS
Thank you for taking the time to share your opinion with others.
We appreciate receiving product reviews from our customers. Product reviews are both valuable to us and our customers. You need to be a registered customer to make review products. A product can be reviewed and rated under "My Account" or on its product page.
We use a star system to evaluate our products whereby 5 stars corresponds to the best possible rating. Furthermore, you have the option of adding a comment to each product. These comments give us and our customers valuable insight into the product(s).
When composing a product review, please focus exclusively on the product that you want to rate and your actual experience using it. You can also include your comments to the ordering and shipping process. But please keep in mind that the purpose of writing reviews is to be a source of information for other customers who are considering purchasing this product.
We reserve the right to delete or block a product review if it contains obscenities, slanderous or other descriptive language that is unsuitable for a public forum.
If your rate correspond to our guidline you will get a voucher of EUR 1,00 on your account.