FAQ - Frequently asked questions

Always check your spam folder first. Oftentimes, the order confirmation email lands up in the spam folder due to the email settings. If you do not receive an order confirmation email immediately after an order has been placed, the email address may have been entered incorrectly or the order process was not completed successfully. In such cases, we ask that you contact us.

Under "My Orders" you will find an overview of your previous orders. Track the progress of your order and retrieve any specific details regarding these orders. Once an order is dispatched from our warehouse, a confirmation of dispatch email is sent to the email address provided. The confirmation of dispatch email also contains the tracking code assigned to your package.